Consumer protection is our concern
It is important that consumer concerns are regarded. This is reflected in observance of the code of conduct of the DVTM: This codex defines standards for consumers, political and economic as well as user friendly guidelines to run services. This codex is continuously enhanced, advanced and guarantees a TüV-certified process. An important aspect of consumer protection is the transparency of service billing. Notice that we can only answer questions about a bill. Questions about service contents can only be answered by the Service Provider. The contact information of a Service Provider can be found in the itemized bill.
Questions about landline/phone Invoices
We offer an online service for invoices as well as itemized statements. This information is provided:
• Which number was called on what time
• Service Provider
• Contact information of the Service Provider
you can request your itemized statements of your invoice online.